Bryn,a supervisor,enters the company break room just in time to see a loud argument escalating between two of her subordinates,Daniel and Alec.Both men are shouting at each other,and Alec is waving his fists at Daniel.Bryn attempts to intervene,but Alec continues to shout and wave his fists,demanding an apology from Daniel.Alec threatens: "I'll pulverize the scrawny wise guy if he doesn't apologize for that remark.Go ahead and fire me--see if I care!" Daniel says that his remark was made in total innocence,and has been misinterpreted by Alec.He insists that it would be inappropriate for him to apologize for Alec 's inability to understand his appropriate use of the English language.Since this is clearly an emergency requiring quick action,it would probably be most appropriate for Bryn,the supervisor,to use a(n) ____ style of conflict handling,at least in the initial stages of dealing with this dispute.

A) avoiding
B) forcing
C) accommodating
D) collaborating

Question

Jonathan Guzman · Accepted Answer

Final Answer : B, Explanation :  In this situation, where violence and physical threat are involved, it is important for the supervisor to take immediate action to ensure the safety of everyone involved. Using a forcing style can help to de-escalate the situation and communicate that such behavior is not acceptable in the workplace. Once the immediate threat is dealt with, the supervisor may switch to a more collaborative approach to help resolve the underlying issue between the employees.

Definitions

Learning Objectives

Learning Objectives

Related questions