___ is an organization-wide commitment to continuous improvement, product attribute, and customer needs.

A) Quantitative analysis
B) Total quality management
C) Theory X
D) Theory Y
E) Scientific management

Total Quality Management

An organization-wide approach to continuous improvement in all aspects of products and services, involving all employees.

Continuous Improvement

An ongoing effort to improve products, services, or processes by making incremental enhancements over time.

Scientific Management

A management theory that examines and integrates processes to enhance economic efficiency and increase worker productivity.