Which is not true of Total Quality Management (TQM) ?

A) TQM is focused on improving product and customer service quality
B) TQM is expensive to initiate
C) TQM requires top management support
D) TQM requires ISO 9000 certification
E) All of the choices are correct

Total Quality Management

A philosophy of continually lowering costs and improving the provision of services and products to customers.

ISO 9000 Certification

A family of quality management standards designed to help organizations ensure they meet customer and stakeholder needs within statutory and regulatory requirements.