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shelby nicol
on Nov 28, 2024

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Readers are more likely to accept negative news when

A) the writer uses strong, forceful language.
B) they feel that the decision was fair, impartial, and rational.
C) the writer refers repeatedly to company policy.
D) the message is delivered via phone rather than writing.

Bad-News Message

Communication that conveys disappointing, unfavorable, or negative information to the recipient in a tactful way.

Indirect Strategy

A communication approach that delivers sensitive or potentially negative information in a less direct manner.

Complimenting

The act of expressing praise, admiration, or approval towards someone or something.

  • Understand the pivotal importance and ramifications of competently communicating adverse news in business exchanges.
  • Apply positive phrasing and empathy to soften the impact of bad news.
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AP
Abigail PressnellDec 02, 2024
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