Asked by
Nanci Pfarr
on Dec 15, 2024
Verified
There are five key dimensions of service quality:
A) reliability, responsiveness, competence, courtesy, and empathy.
B) knowledge, responsiveness, respect, diligence, and honesty.
C) honesty, respect, empathy, reliability, and diligence.
D) reliability, competence, alacrity, fairness, and product knowledge.
E) reliability, tangibility, responsiveness, assurance, and empathy.
Service Quality
The degree to which a service meets or exceeds customer expectations.
Responsiveness
A measure of how quickly and effectively a person, organization, or system reacts to changes or requests.
- Internalize the significance of service quality dimensions in the assessment of services.
Verified Answer
NM
Learning Objectives
- Internalize the significance of service quality dimensions in the assessment of services.
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