Which of the following guidelines should be followed when writing an order acknowledgement message?

A) Begin the message with good news.
B) Use the we-viewpoint.
C) Open the message with additional promotional material.
D) Refrain from mentioning a delay if it is expected.
E) Avoid wasting time in building goodwill.

Order Acknowledgement

A formal document or message confirming the receipt and processing of an order.

Promotional Material

Items or media used to advertise or market a product, service, or event, such as flyers, posters, or online ads.

We-viewpoint

A perspective in discussion or narrative that prioritizes collective action or opinion, emphasizing "we" over "I".