Which of the following guidelines should be followed when writing order acknowledgement messages?

A) Begin the message with bad news if there is any.
B) Focus on the delay of an order and stressing that it is your company's fault.
C) Include additional promotional material.
D) Refrain from mentioning a delay if it is due to unexpected reasons.
E) Refrain from wasting time in building goodwill.

Question

Jennifer Mendoza · Accepted Answer

Final Answer : C, Explanation :  Including additional promotional material in order acknowledgement messages can be a strategic move to engage customers further and potentially increase sales. It takes advantage of the communication opportunity to showcase more products or services that might interest the customer, enhancing their experience and building a stronger relationship with the brand.

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