Asked by
Kelsha Dennis
on Dec 18, 2024
Verified
Which of the following is recommended while conveying bad news to customers?
A) Present good reasons for a refusal at the end of a message.
B) Convey the negative news twice in a message in order for it to be clear.
C) Present negative information ambiguously to avoid offending the customer.
D) Present an alternative or compromise if one is available.
E) Ask for an action that will help the customer accept the consequences easily.
Present Alternative
Offering a different option or solution in response to a problem or proposal.
Easy Acceptance
The likelihood of being readily or quickly approved or admitted, often with minimal criteria or examination.
- Understand the necessity of presenting options or remedies when delivering unfavorable news.
Verified Answer
DB
Learning Objectives
- Understand the necessity of presenting options or remedies when delivering unfavorable news.
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