Asked by
Grace Kaminski
on Nov 29, 2024
Verified
Which of the following is the most important part of a bad-news message?
A) A positive, forward-looking closing
B) A neutral buffer
C) An explanation of the reasons for the bad news
D) The bad news itself
Bad-News Message
A communication strategy used to relay unfavorable or disappointing information in a sensitive and considerate manner.
Neutral Buffer
An introductory statement that is neither positive nor negative, used to prepare the receiver for the message that follows, often in sensitive or unwelcome communications.
- Understand the methods for conveying unfavorable information in a business context.
Verified Answer
SM
Learning Objectives
- Understand the methods for conveying unfavorable information in a business context.
Related questions
Use Multiple Media for Affected Audiences to Communicate Negative Organizational ...
The Content and Tone Are Essentially the Same for Negative ...
An Effective Buffer Is a Neutral, Noncontroversial Statement Unrelated to ...
When Developing Negative Organizational News, You Should Match the Approach ...
Kenesha Must Respond to a Negative Comment Written by a ...