Asked by
Christopher Amponsah
on Nov 28, 2024
Verified
Which of the following sentences is most effective in de-emphasizing the bad news?
A) Although cash refunds are not offered, you can exchange resalable merchandise .
B) Although you can exchange returned merchandise, cash refunds are not available.
C) Because we only exchange merchandise, it is impossible for you to receive a cash refund.
D) Because of our exchange policy, you may not receive a cash refund.
De-Emphasizing Bad News
The technique of downplaying negative information or news to minimize impact or disappointment.
Cash Refunds
Monetary reimbursements given to customers for the return of products, often as a return policy of retail businesses.
- Comprehend methods for downplaying adverse details in professional correspondences.
Verified Answer
DG
Learning Objectives
- Comprehend methods for downplaying adverse details in professional correspondences.