Asked by
Elaine Yee Leng
on Nov 09, 2024Verified
The first part of most sales calls is spent with small talk about the weather or sports for the purpose of building rapport.
Small Talk
Casual or informal conversation used to establish rapport with clients before moving into the main topic of discussion.
Rapport
A positive, mutual relationship characterized by trust, understanding, and good communication, often established between people in personal and professional contexts.
- Recognize the significance of first impressions in sales.
Verified Answer
AC
Learning Objectives
- Recognize the significance of first impressions in sales.
Related questions
Because Customers Are Automatically and Quickly Judging the Salesperson, the ...
A Salesperson Who Overcomes a Prospect's Indifference Early in a ...
First Impressions Are Often Related to a Research Term, Thin-Slice ...
Within Psychology, First Impressions Are Often Related to a Research ...
Impression Management Research Shows in the First Five Minutes ...