Asked by

Jeannette Vande Veegaete
on Nov 19, 2024

verifed

Verified

When responding to a claim where a third party is at fault, you should clearly assign the blame to the third party and ask the customer to follow up the claim with the third party.

Third Party

An entity involved in a transaction or situation that is neither the primary nor the secondary involved parties.

Assign The Blame

The act of determining responsibility for a mistake or wrongdoing, typically involving the identification of the person or entity at fault.

  • Understand the importance of upholding a professional demeanor, even in challenging circumstances.
  • Understand how to embed negative information in a favorable context.
verifed

Verified Answer

PM
Priscilla MartinNov 26, 2024
Final Answer:
Get Full Answer