Which of the following is not a characteristic of total quality management?

A) A focus primarily on internal customers
B) All members of the organisation are responsible for quality measures.
C) Statistical process control
D) Continuous improvement measures

Total Quality Management

A comprehensive management approach focusing on continuous improvement in all functions of an organization to achieve high-quality products and services.

Internal Customers

Employees or departments within an organization that rely on the support of another individual or department to fulfill their job duties.

Continuous Improvement

An ongoing effort to improve products, services, or processes for increasing efficiency and effectiveness.