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The ___ approach for overcoming resistance to change involves providing encouragement and training, actively listening to problems, and helping resistors to deal with performance pressures.
A) manipulation and co-optation
B) education and communication
C) facilitation and agreement
D) facilitation and support
E) participation and involvement
Facilitation And Support
Involves providing assistance or resources to enable a person or group to achieve a task more efficiently and effectively.
Encouragement And Training
Providing support and educational opportunities to enhance skills, knowledge, and motivation.
Performance Pressures
The stress and strain individuals or organizations face to meet or exceed a set of established standards or expectations.
- Identify the significance of involvement, convincing others, and enabling power in the process of managing transformation.
- Acknowledge the crucial role of effective communication within the framework of change management.
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Learning Objectives
- Identify the significance of involvement, convincing others, and enabling power in the process of managing transformation.
- Acknowledge the crucial role of effective communication within the framework of change management.
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